STORE POLICY
Customer Care
We are committed to providing excellent service and a seamless shopping experience. For questions about artwork, orders, shipping, or returns, please get in touch with us at rkmenescal@hotmail.com. We aim to respond within 2 business days and are happy to provide additional photos or details to help you choose the perfect piece.
Privacy & Safety
Your privacy and security are very important to us. We do not share your personal information with third parties except as needed to process orders. Our website uses secure encryption to protect your data during transactions. By shopping with us, you can feel confident that your information is safe.
General Policy
1. Color Disclaimer:
Please note that the colors of the artwork displayed on our website may vary slightly from the actual piece. Differences can occur due to monitor settings, lighting conditions, and photography. We strive to provide accurate representations, but each piece is unique and may look slightly different in person.
2. Product Descriptions:
All artwork descriptions, dimensions, and materials are provided to the best of our knowledge. Any variations are part of the handmade or original nature of the artwork.
3. Orders and Shipping:
Orders are processed within 2 business days. Shipping times may vary depending on location. We ensure all artwork is packaged carefully to prevent damage during transit.
4. Returns and Exchanges:
Due to the unique nature of original artwork, returns or exchanges are accepted only if the item arrives damaged or defective. Please contact us immediately with photos if this occurs.
5. Contact Us:
For questions about a piece or your order, please reach out to rkmenescal@hotmail.com. We are happy to provide additional photos or details to help you make your purchase.